消费者和终端用户相关目标

**(41(b)

(c) amended)*

• Engagement with consumers and/or end-users, their legitimate representatives, or with credible proxies, can inform the undertaking’s tracking and assessment of the effectiveness of its actions disclosed under paragraph 13 (b), including the development of metrics, target-setting and/or tracking of performance against those metrics and targets. In particular, in relation to the tracking of performance, such engagement can inform the understanding of the effectiveness of the undertaking’s management of material negative impacts and the identification of lessons learnt or improvements.